Tomtop Phone Numbers and Emails

Customer Service Number:

  • (415) 800-3710
Send Message

Customer Service:

  • +867 558 459 6009

Tomtop Emails:

Customer Service
Discounts/ Rewards/ Cashback
Wholesale Program/Dropshipping Program
Is this your business?
PissedConsumer Club

Contact Information

Tomtop Website:

Tomtop Help Center:

Corporate Office Address:

Shenzhen Tomtop Technology Co., Ltd.
4/F, No. A3 building HeKan Industrial Park, Bantian, Longgang
Shenzhen, Guangdong 518129
China

Other Info (opening hours):

Address:

5G-155-165, 5th Floor, Phase 2, South China International Leather & Leather Goods Raw Materials Logistics Zone, No. 1 Pinghu Street, Longgang District, Shenzhen,Guangdong Province, China (This is not a returning address)

More contact details

Tomtop Rating Based on 48 Reviews

Rating details

1.9
more details
Customer service
Delivery Service
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Tomtop Customer Service Calls

174 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tomtop?

Shipping and Delivery Question:

  • “Haven't received my order”
  • “Can't track package”
  • “I want to know how long I have to wait for my delivery”

Request for Information Question:

  • “About my package”
  • “I'm looking for some help for my dm-100 SmartWatch”
  • “Checking on an order”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel irder”
  • “I need to cancel one of my orders”

Product/ Service Question:

  • “Item broken”
  • “Because I place a order and i didn't get no tracking information”
  • “Product is not working as it should”

Return/ Replace Question:

  • “I need to replace”
  • “I need to return my web cam”
  • “Returns”

Refund Question:

  • “Why was my order refunded for no reason”
  • “Refund”
  • “Refund.”

Payments and Charges Question:

  • “Payment problems”
  • “To see if my order processed the payment came out of my account”

Cards Question:

  • “Chanrged my card”

Other Question:

  • “Where’s my order”
  • “Orders”
  • “Erreur versement argent”

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